Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Exceptions / non-returnable items 
A restocking fee/cancellation charge of 25% of the sales price applies to all returned or canceled merchandise within 3 days to cover processing, handling, storage, and delivery expenses. The remaining balance due will be issued as a store credit. Upholstered furniture, bedding, and rugs may NOT be returned due to the absorbent nature of fabrics. Merchandise is not delivered on an approval basis. Delivery fees are non-refundable. Customers are responsible for new delivery fees if an item is being returned. Special Order merchandise is non-refundable and non-returnable for any reason.

Mattress Exchanges 

We offer our customers a 30-90 Night Sleep Guarantee on Tempur-Pedic, Stearns & Foster, & Sealy that starts on your delivery date or pick up date. A mattress protector MUST be purchased in order to qualify for the mattress sleep guarantee reselection policy. Stains of any kind or anything beyond normal wear and tear will automatically void the sleep guarantee. You are required to keep your mattress for a minimum of 30 days. This is industry standard to give you time to adjust to your beds expected comfort level. If after 30 but no more than 90 days, you are not happy with the comfort you may reselect a different mattress that is equal or a greater value. This one-time mattress guarantee applies to your original mattress purchase only; this does not include the foundation or adjustable base. Foundations, frames, adjustable bases, pillows, and mattress protectors are all non-returnable and are not part of a Mattress Sleep Guarantee Reselection Policy. Buyer is responsible for the delivery charge that covers handling, inspection and pick up of your original mattress and delivery of your new mattress. Special orders, floor models and closeouts do not qualify for the reselect policy. These mattresses are sold as is.

WARRANTIES

Most store items come with a 12-month factory warranty on parts and labor provided by the manufacturer. Fremin's Furniture does not provide additional warranties. Manufacturer warranties do not cover normal wear and tear, delivery damages, transportation charges, or property damage.